I’m Lalig, a product and web designer. I create effective and delightful experiences.
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Reducing and understanding order cancellations
Summary
Reducing cancellations through improved UX, and Data
Results
Decreased cancellations by 26%, and prevented 32% potential cancellations
Role
Researcher and product designer
Team
Washmen's product and operations team
Designing an elevated booking experience for luxury living
Summary
Design Seraya's high-end booking platform
Results
40% increase in time spent on listings
Role
Web designer
Team
Seraya's digital team
Designing an onboarding flow for first-time conversion
Summary
Promote starter kits to increase first orders
Results
20% increase in starter kit orders and 5% increase in first orders
Role
Product designer
Team
Washmen’s product team
Designing a football score app that focuses on my favorite team, because I need one
Summary
Live score app with team-specific data, live updates, and intuitive design
Results
Work in progress
Role
Product designer
Team
Solo
Revamping an order details page for transparency and clarity
Summary
New order page for transparency and usability
Results
Improved user satisfaction, increased transparency, and stronger brand trust
Role
UX/UI designer
Team
Washmen's customer app product team